Two Decades in
the BPO Trenches.
I Built What
We Needed.
Twenty years across Dell, HSBC, Barclays, Cognizant, and Gallagher — spanning Tech Support, Mortgage, BFS, Telecom, Insurance, and beyond — gave me something no classroom could: the ability to see operational failure before it happens. Siloed workflows. Disconnected systems. SLA risk hiding in plain sight. I built the platform to fix it — and I help organisations like yours do the same.
Two ways to work
together.
Whether you need the platform, my advisory, or both — here is exactly what I bring to your organisation.
An operations management platform built from twenty years across five organisations — fixing the same failures at scale.
No-code. Deployed in days. Unifies human teams and RPA bots in a single governed workflow layer — with embedded audit, real-time SLA tracking, and automated escalations.
- Workflow orchestration across humans + RPA bots
- Embedded audit & QA — not bolted on
- Live performance dashboard — combined workforce
- Six capability modules — one governed platform
- White-label ready for your brand
Not a consultant. An operator who has actually run BPO operations at scale — and fixed what was broken.
If your organisation needs someone who has run BPO at scale — not just advised on it — this is what I offer. Transformation, Board Advisory, and NED engagements where operational credibility in the room matters.
- Digital transformation strategy & execution
- BPO operations transformation
- GenAI & automation roadmap design
- C-suite, Board Advisory, NED engagements
- Based in India · Serving Asia Pacific, Middle East, UK & Europe
Two decades turning chaos into wins — from call floors to managing $40M+ P&L operations, a 140-bot workforce, and a bootstrapped SaaS — rooted in blending ops, tech, and commercial smarts.Connect on LinkedIn
Key achievements: $100M+ savings delivered at Cognizant (13 years), Gallagher, and ventures; led 1,500+ FTE across India, Philippines, and the Americas (NPS 4.95/5); deployed 140 RPA bots processing 1M+ monthly transactions; analysed 365+ processes unlocking $77M+ in savings; launched Cognizant's Manila centre; bootstrapped a no-code BPO operations platform — self-funded, live clients.
Now at Simpatico Digitalization LLP — crafting GenAI workflows and agentic AI for BPO scale. Active verticals: Insurance, BFSI, Telecom, Life Sciences, Healthcare, and Consumer Goods.
The Platform I Built
from BPO Breakdowns.
Two decades diagnosing failures — siloed workflows, disconnected systems, hidden SLA risks — at Dell, HSBC, Barclays, Cognizant, and Gallagher showed me exactly what BPO needs. So I built it — no-code, battle-tested for 3 years, 1,000+ active users across six verticals. Click any capability for details.
Workflow Orchestration
Design workflows for your operations. Assign to humans or bots manually, in bulk, or via API. Supervisors rebalance in real time. Full visibility across every task in flight.
Audit & Quality Assurance
Continuous QA embedded into every workflow — not applied after the fact. Automated triggers, contention loops, full compliance trail.
Performance Intelligence
Collective human + bot performance in one live dashboard. Deviation alerts. Login tracking. Exportable to Excel.
Enterprise Communication
Video calls, screen sharing, digital acknowledgement, surveys — all traceable. Communication that drives accountability.
Resource & Infrastructure
Allocate people and assets. Track billable vs non-billable. Automate onboarding. White-label the platform as your own.
Digitization Modules
CRM, hiring, HR data, billing, document management, training — all within one governed workflow architecture.
Platform Foundation
Humans and bots.
One platform.
Most BPOs manage human teams and RPA bots on completely separate systems. My platform treats both as equal participants in the same workflow layer.
Built for BPO reality,
not generic tasks.
| What you need | Generic workflow tools | This platform |
|---|---|---|
| Platform fit | Built for broad use — heavy customisation required | ✓Purpose-built for BPO. Built by someone who ran them. |
| Workforce coverage | Human teams only — bots managed separately | ✓Humans and RPA bots on the same platform, same workflow layer, same dashboard |
| Exception handling | Manual — context is lost in every handoff | ✓Bot exceptions auto-route to human agents instantly — full context preserved |
| Audit & compliance | Bolt-on — separate effort, after the fact | ✓Embedded in every workflow by default — zero additional effort |
| Deployment | Engineering resources required — months of setup | ✓No code — business teams configure and deploy from day one |
1,000+ FTE. Six process verticals.
Proven results.
"The platform handled Healthcare Revenue Cycle Management, annotation queues, and sales workflows in the same layer — something we couldn't achieve with any other tool. Full billable vs non-billable visibility across all six verticals, for the first time."
Operations Head · Multi-vertical BPO, 1,000+ FTE (identity withheld under NDA)
Healthcare RCM · AI Training Data · Medical Records · B2B Sales · Hospitality Data · Finance Operations
Start with a pilot.
See impact first.
Not ready to commit your entire operation? Start with one process. See real results in 2–4 weeks before deciding on full rollout.
One process. Zero engineering dependency.
See real impact before full rollout.
No commitment · No engineering resources · Real results
Not a Consultant.
An Operator Who's Been in Your Chair.
If your organisation needs someone who has actually run BPO operations at scale — not just advised on them — this is what I offer: transformation, Board Advisory, and NED engagements where operational credibility in the room matters.
Twenty years running BPO operations across five organisations — managing P&Ls, deploying automation at scale, launching new geographies — means I don't diagnose your operation from a slide deck. I recognise failure patterns because I've fixed them, under pressure, at scale. That pattern recognition is what I bring to your specific challenge.
- Digital strategy & roadmapping
- Technology selection & vendor governance
- KPI & OKR framework design
- Stakeholder alignment & change management
- Process assessment & FTE optimisation
- Lean Six Sigma transformation
- Quality assurance & COPC frameworks
- Workforce management & capacity planning
- RPA & intelligent automation design
- GenAI / LLM adoption for BPO operations
- Agentic workflow & hyperautomation
- Build vs buy evaluation & vendor selection
Everything you need to know.
Who is Ravi Teja S Joshi and why should I trust his platform?
Ravi has 20+ years running BPO operations at scale — across Dell, HSBC, Barclays, Cognizant (13 years, Director), and Gallagher Service Centre (Business Cluster Leader), spanning Tech Support, Mortgage, BFS, Telecom, and Insurance. He delivered $100M+ in operational savings, led 1,500+ FTE globally (NPS 4.95/5), deployed 140 RPA bots, and analysed 365+ processes unlocking $77M+ in savings. He built this platform because he personally experienced every problem it solves. Live in production for 3 years, 1,000+ active users — not an MVP, not a concept.
What exactly is the platform — what does it do?
It is a no-code operations management platform purpose-built for BPO and call center enterprises. It unifies workflow orchestration, audit and quality assurance, performance intelligence, enterprise communication, resource management, and digitization modules into one governed system. Human agents and RPA bots are managed on the same platform, same workflow layer, same dashboard. No engineering dependency — business teams configure and deploy it themselves.
Can the platform be white-labelled for my organisation?
Yes. The platform supports full white-labelling — you can align it entirely to your brand identity, naming, and colour scheme. Enterprise clients deploy it as their own internal operations system. It integrates with existing technology via API and supports SQL data sources, so it fits inside your stack rather than replacing it.
What is the pilot programme and how does it work?
The pilot is a low-risk 2–4 week implementation scoped to one process or workflow. Ravi's team configures it together with yours — no engineering resources required on your side. You run it live with real data and measure the impact: SLA adherence, throughput, audit scores. You only expand to your full operation after you have seen the results yourself.
What industries has the platform been deployed in?
Healthcare Revenue Cycle Management, AI Training Data and annotation, B2B Outbound Sales, Hospitality Data Management, and Finance and Accounting Operations — 1,000+ FTE across six distinct process verticals simultaneously. Particularly strong wherever you need structured workflow governance, hybrid human and bot workforce management, real-time SLA tracking, and embedded audit compliance.
How is the consulting engagement different from just using the platform?
The platform is a product you deploy in your operations. The consulting engagement is Ravi working directly with your leadership team — on strategy, transformation roadmap, automation design, or as a Board Advisor or NED. Some clients use the platform only. Some engage Ravi for advisory only. Some do both. The choice depends entirely on what your organisation needs.
What types of consulting engagements does Ravi take on?
Digital transformation advisory, BPO operations transformation, GenAI and automation strategy, C-suite mandates, Board Advisory, and Non-Executive Director engagements — where operational credibility in the room matters. Based in India, serving Asia Pacific, Middle East, UK and Europe.
How do I get started?
Use the "Get in Touch" button anywhere on this page. Select whether you want a platform demo, a pilot programme, a consulting enquiry, or an executive introduction. Ravi or his team will respond within one business day. No sales pitch — a direct conversation about your specific operational situation.
Get Started
If you can't see your workflows
clearly, you can't improve them.
A direct conversation about your operations. No slides. No pitch deck. Just experience applied to your specific situation.
Platform battle-tested for 3 years · 1,000+ active users · 99% uptime