20 years running
BPO operations.
I built the platform
I wished existed.
I spent two decades inside BPO operations — at Cognizant, Gallagher, across Insurance, BFSI, and Telecom — watching teams fail not because of people, but because of invisible workflows, disconnected systems, and SLA breaches nobody saw coming. So I built something to fix it. And I help organisations like yours do the same.
Two ways to work
together.
Whether you need the platform, my advisory, or both — here is exactly what I bring to your organisation.
An operations management platform built from 20 years of running BPO at scale.
No-code. Deployed in days. Unifies human teams and RPA bots in a single governed workflow layer — with embedded audit, real-time SLA tracking, and automated escalations.
- Workflow orchestration across humans + RPA bots
- Embedded audit & QA — not bolted on
- Live performance dashboard — combined workforce
- Six capability modules — one governed platform
- White-label ready for your brand
C-suite advisory from someone who has actually run BPO operations at scale.
Not theory. I take on a small number of transformation mandates, Board Advisory, and NED engagements each year — bringing 30 years of operational and digital transformation experience.
- Digital transformation strategy & execution
- BPO operations transformation
- GenAI & automation roadmap design
- C-suite, Board Advisory, NED engagements
- Global delivery — India, ME, UK & Europe
"I spent 20+ years inside BPO operations — 13 of them at Cognizant, then at Gallagher Service Centre, across Insurance, BFSI, and Telecom. Before that, another decade in sales, banking, and customer-facing roles. Every feature in my platform exists because I lived the problem it solves. I built it because no tool on the market understood what running BPO operations at scale actually demands."Connect on LinkedIn
The operations platform
I built to solve this.
After two decades watching BPO operations break down — not from lack of effort but from lack of the right system — I built this platform. No-code. Battle-tested for 3 years. 1,000+ active users across six process verticals. Click any capability to see full detail.
Workflow Orchestration
Design workflows for your operations. Assign to humans or bots manually, in bulk, or via API. Supervisors rebalance in real time. Full visibility across every task in flight.
Audit & Quality Assurance
Continuous QA embedded into every workflow — not applied after the fact. Automated triggers, contention loops, full compliance trail.
Performance Intelligence
Collective human + bot performance in one live dashboard. Deviation alerts. Login tracking. Exportable to Excel.
Enterprise Communication
Video calls, screen sharing, digital acknowledgement, surveys — all traceable. Communication that drives accountability.
Resource & Infrastructure
Allocate people and assets. Track billable vs non-billable. Automate onboarding. White-label the platform as your own.
Digitization Modules
CRM, hiring, HR data, billing, document management, training — all within one governed workflow architecture.
Platform Foundation
Humans and bots.
One platform.
Most BPOs manage human teams and RPA bots on completely separate systems. My platform treats both as equal participants in the same workflow layer.
Built for BPO reality,
not generic tasks.
| What you need | Generic workflow tools | This platform |
|---|---|---|
| Platform fit | Built for broad use — heavy customisation required | ✓Purpose-built for BPO. Built by someone who ran them. |
| Workforce coverage | Human teams only — bots managed separately | ✓Humans and RPA bots on the same platform, same workflow layer, same dashboard |
| Exception handling | Manual — context is lost in every handoff | ✓Bot exceptions auto-route to human agents instantly — full context preserved |
| Audit & compliance | Bolt-on — separate effort, after the fact | ✓Embedded in every workflow by default — zero additional effort |
| Deployment | Engineering resources required — months of setup | ✓No code — business teams configure and deploy from day one |
1,000+ FTE. Six process verticals.
Proven results.
"The platform handled Healthcare Revenue Cycle Management, annotation queues, and sales workflows in the same layer — something we couldn't achieve with any other tool. Full billable vs non-billable visibility across all six verticals, for the first time."
Operations Head · Multi-vertical BPO, 1,000+ FTE (identity withheld under NDA)
Healthcare RCM · AI Training Data · Medical Records · B2B Sales · Hospitality Data · Finance Operations
Start with a pilot.
See impact first.
Not ready to commit your entire operation? Start with one process. See real results in 2–4 weeks before deciding on full rollout.
One process. Zero engineering dependency.
See real impact before full rollout.
No commitment · No engineering resources · Real results
Transformation leadership,
built on 30 years of doing it.
I bring 30 years of industry experience — 20+ years leading BPO operations at executive level, with full P&L accountability, 1,500+ FTE global delivery, and $100M+ in verified savings. I take on a small number of C-suite mandates, Board Advisory, and NED engagements each year.
Current engagement: 3-year CXO-level digital transformation mandate with a leading organisation, Hyderabad (NDA). Delivered in production:
- Digital strategy & roadmapping
- Technology selection & vendor governance
- KPI & OKR framework design
- Stakeholder alignment & change management
- Process assessment & FTE optimisation
- Lean Six Sigma transformation
- Quality assurance & COPC frameworks
- Workforce management & capacity planning
- RPA & intelligent automation design
- GenAI / LLM adoption for BPO operations
- Agentic workflow & hyperautomation
- Build vs buy evaluation & vendor selection
Everything you need to know.
Who is Ravi Teja S Joshi and why should I trust his platform?
Ravi spent 20+ years running BPO operations at scale — 13 years as Director at Cognizant across Insurance, BFSI, and Telecom, then as Business Cluster Leader at Gallagher Service Centre. He delivered $100M+ in verified operational savings and led 1,500+ FTE globally. He built this platform because he personally experienced every problem it solves. It has been live in production for 3 years with 1,000+ active users — not an MVP, not a concept.
What exactly is the platform — what does it do?
It is a no-code operations management platform purpose-built for BPO and call center enterprises. It unifies workflow orchestration, audit and quality assurance, performance intelligence, enterprise communication, resource management, and digitization modules into one governed system. Human agents and RPA bots are managed on the same platform, same workflow layer, same dashboard. No engineering dependency — business teams configure and deploy it themselves.
Can the platform be white-labelled for my organisation?
Yes. The platform supports full white-labelling — you can align it entirely to your brand identity, naming, and colour scheme. Enterprise clients deploy it as their own internal operations system. It integrates with existing technology via API and supports SQL data sources, so it fits inside your stack rather than replacing it.
What is the pilot programme and how does it work?
The pilot is a low-risk 2–4 week implementation scoped to one process or workflow. Ravi's team configures it together with yours — no engineering resources required on your side. You run it live with real data and measure the impact: SLA adherence, throughput, audit scores. You only expand to your full operation after you have seen the results yourself.
What industries has the platform been deployed in?
Healthcare Revenue Cycle Management, AI Training Data and annotation, B2B Outbound Sales, Hospitality Data Management, and Finance and Accounting Operations — 1,000+ FTE across six distinct process verticals simultaneously. Particularly strong wherever you need structured workflow governance, hybrid human and bot workforce management, real-time SLA tracking, and embedded audit compliance.
How is the consulting engagement different from just using the platform?
The platform is a product you deploy in your operations. The consulting engagement is Ravi working directly with your leadership team — on strategy, transformation roadmap, automation design, or as a Board Advisor or NED. Some clients use the platform only. Some engage Ravi for advisory only. Some do both. The choice depends entirely on what your organisation needs.
What types of consulting engagements does Ravi take on?
Digital transformation advisory, BPO operations transformation (Lean Six Sigma), GenAI and automation strategy, C-suite mandates, Board Advisory, and Non-Executive Director engagements. Ravi takes on a small number of engagements each year to ensure proper attention and delivery. Global delivery across India, Southeast Asia, Middle East, UK and Europe.
How do I get started?
Use the "Get in Touch" button anywhere on this page. Select whether you want a platform demo, a pilot programme, a consulting enquiry, or an executive introduction. Ravi or his team will respond within one business day. No sales pitch — a direct conversation about your specific operational situation.
Get Started
If you can't see your workflows
clearly, you can't improve them.
A direct conversation about your operations. No slides. No pitch deck. Just experience applied to your specific situation.
Platform battle-tested for 3 years · 1,000+ active users · 99% uptime